Q: What type of subscriptions do you offer?

We offer 2 different types of subscriptions: Subscribe to Own Subscribe to a car for a monthly fee, commit for 36 months, and have the option to buy the car for a fee at the end of the subscription term. Monthly Subscription Our most flexible offering. The subscription is for a minimum of 30 days, and it’s automatically renewed every month. You can swap the car as and when needed and edit your add-ons. It also gives you the option to upgrade, downgrade or cancel anytime.

Q: What does the monthly payment include?

The monthly payment includes the following: Subscribe to Own: - Standard insurance - Routine maintenance - 24/7 roadside assistance - Mileage - Replacement car in case of an accident or a breakdown Monthly Subscription: - Standard insurance - Routine maintenance - 24/7 roadside assistance - Mileage - Delivery Please note that the monthly fee does not include fuel, traffic fines, parking fees, and toll charges.

Question 1

What is invygo?

Accepted Answer

Invygo is a car subscription app that provides you with the flexibility to buy or rent a car monthly on your own terms. Available in the UAE, Saudi Arabia, and now in Qatar, we strive to be the go-to app for seamless car ownership and monthly car rentals in the Middle East. As the region's first subscription-based car app, we have a proven track record and a deep understanding of our customers' mobility needs. We're all about putting our customers first; your experience is our top priority.

Question 2

What is a car subscription?

Accepted Answer

Car subscription is the easiest and most affordable way to own or rent a car monthly. With invygo, the process is fully digital and hassle-free. Our car subscription service is super flexible to meet your needs. Own the car at the end of your contract with our Subscribe to Own service or switch things up with our Monthly Car Subscription plan that lets you upgrade or downgrade whenever you need.

Question 3

How does a car subscription differ from renting, owning, or leasing?

Accepted Answer

Here is how invygo’s car subscription compares to each of the traditional car options out there: Renting: Car rental is a short-term solution that looks great on paper but usually includes a security deposit and a car that may be different from the one you chose. While there are a few good rental companies, almost all have yet to eliminate deposits or guarantee the exact car they promised. With invygo, there are no deposits, and the car you see in the app is the car you get (down to the mileage). Leasing: Car leasing is a fixed-term contract that locks you in for longer than a rental. While leasing may be a great fit for someone who knows what they will be driving in the next 36 months, this level of commitment isn’t for everyone. It is also not a flexible contract and is usually quite costly if you need to break it. Invygo, on the other hand, is a convenient month-by-month plan. Owning: While it may be the right choice for some people, owning can be very costly, time-consuming, and involves a lot of additional expenses that come up throughout the lifetime of ownership. With invygo, the maintenance, insurance, and registration are all included in your monthly subscription fee, making it easy and affordable to own a car.

Question 4

What type of subscriptions do you offer?

Accepted Answer

We offer 2 different types of subscriptions: Subscribe to Own Subscribe to a car for a monthly fee, commit for 36 months, and have the option to buy the car for a fee at the end of the subscription term. Monthly Subscription Our most flexible offering. The subscription is for a minimum of 30 days, and it’s automatically renewed every month. You can swap the car as and when needed and edit your add-ons. It also gives you the option to upgrade, downgrade or cancel anytime.

Question 5

What is the minimum duration of the subscription?

Accepted Answer

For Monthly Subscription, the minimum duration you can subscribe for is a month. Our Subscribe to Own contract duration is for 36 months.

Question 6

Are the prices on the app the final price?

Accepted Answer

The price you see in the app includes VAT and all the fees associated with having a car. The only fees you will pay separately from this include fuel, parking, toll fees, and any traffic fines you may incur during your subscription.

Question 7

What does the monthly payment include?

Accepted Answer

The monthly payment includes the following: Subscribe to Own: - Standard insurance - Routine maintenance - 24/7 roadside assistance - Mileage - Replacement car in case of an accident or a breakdown Monthly Subscription: - Standard insurance - Routine maintenance - 24/7 roadside assistance - Mileage - Delivery Please note that the monthly fee does not include fuel, traffic fines, parking fees, and toll charges.

Question 8

Is there a down payment or a deposit?

Accepted Answer

No, there is no hefty down payment required for Subscribe to Own, nor do we take any deposit for Monthly Subscriptions. Instead, we charge a nominal starter fee at the beginning of your contract, followed by an all-inclusive monthly fee.

Question 9

Are payments secure on the invygo app?

Accepted Answer

Yes, the payments made via the invygo app are secure. We're PCI-compliant (Payment Card Industry Data Security Standard) - an independent and globally recognized standard for secure card payments. It is considered the highest standard for e-commerce payments and follows the Saudi banking compliance guidelines.

Question 10

Can I pay using a credit/debit card or Mada?

Accepted Answer

Yes, we accept payment through credit cards, debit cards, and Mada. If you encounter any issues when making a payment, please reach out to us via chat or email at support@invygo.com.

Question 11

How much does a car subscription with invygo cost?

Accepted Answer

In the case of a Monthly Subscription, our fee usually starts at 1,800 SAR per month, and for Subscribe to Own, it starts at 1,900 SAR per month. We also require a nominal starter fee at the beginning of your contract.

The final cost also depends on the car type, add-ons selected, and the subscription length. The longer you subscribe, the more you save. You can save up to 10% with 3-month subscriptions, 15% with 6-month subscriptions, and 20% with 9-month subscriptions. Remember, you can cancel at any time.

Question 12

What documents are required?

Accepted Answer

Just the basics: a valid ID or Iqama, a valid Saudi driver's license, and a credit/debit or Mada card for payment.

Question 13

What are your Terms & Conditions?

Accepted Answer

Our detailed terms and conditions can be seen on our website, invygo.com/tc.

If you have additional questions, please contact us at support@invygo.com.

Question 14

What conditions do you have for a new driver?

Accepted Answer

To register a new driver, you must provide their valid ID/Iqama, a valid Saudi driver's license, a bank/Mada card for payment, and ensure they are registered in Absher.

Question 15

Do you charge for delivery?

Accepted Answer

For Monthly Subscription, we offer free delivery and pick-up. For Subscribe to Own, you will be required to collect your car from a convenient location.

Question 16

What if I have maintenance issues?

Accepted Answer

If you have any service requests, you can make them directly through the app, and we will handle everything on your behalf. Additionally, every car comes with a 24/7 emergency number that you can call if you encounter a more serious issue, such as an accident.

Question 17

How do I renew my contract?

Accepted Answer

Our Monthly Subscription contract is hassle-free and automatically renews every 30 days. Returning the car is also easy, just use the app to complete the process.

Our Subscribe to Own contract is longer and not renewable once your term has ended.

Question 18

How do I return my car?

Accepted Answer

To schedule your return, access the subscription tab on the app by clicking on the calendar icon at the bottom. This will allow you to select the return details and schedule the return easily.

Pro-tip – make sure to refuel the car tank to the same level you received it to avoid unnecessary charges.

Question 19

Can I swap cars? How do I do this?

Accepted Answer

Yes, you can swap cars if you are subscribed to our Monthly Subscription plan. Simply access the Swap feature on your subscription details within the app, choose the new car you want, and follow the steps. Once you have completed these steps, your old car will be picked up, and the new one will be delivered to you.

To ensure a smooth transition between cars, we suggest scheduling your current car's return date and time to be the same as the delivery date and time of the next car you wish to book. Remember to fuel up the car you are returning to avoid unnecessary charges.

Question 20

What kind of insurance is available?

Accepted Answer

We offer standard insurance as part of your subscription, which is already included in the monthly fee. This covers any damages that are not your fault and has a corresponding police report. In the event of an accident caused by your actions, you will be responsible for paying an excess liability fee, which will differ based on the car you booked.

If you prefer, you can upgrade to full insurance for an extra fee directly in the app. Full insurance provides coverage for all damages from accidents, regardless of who is at fault, as long as there is a police report available.

Question 21

What cars are available?

Accepted Answer

Our app currently offers over 50 models, and we continue to expand our fleet to include a diverse range of vehicles for every need and budget.

If you have a specific model you would like us to add, do not hesitate to let us know.

Pro-tip: keep our app updated to the latest version to access our latest car offerings and promotions. Our inventory is refreshed daily based on dealer availability.

Question 22

What about the quality of cars?

Accepted Answer

We only source our cars from authorized dealerships to guarantee the highest quality and maintenance standards.

Question 23

What about additional drivers?

Accepted Answer

You can add extra drivers to your subscription by paying a small additional fee for each driver.

Question 24

Who can drive the car I am subscribed to?

Accepted Answer

Once you subscribe to a car, we share your details with our insurance partners to ensure you are covered in the event of an accident or damages made to the car.

Please note this insurance only covers the person whose details we have on file. If you would like someone else to drive the car as well, you will need to add them as a second driver through the app to ensure coverage for any liability. To ensure that all drivers are properly insured, we request your cooperation in following this step for your convenience.

Question 25

Where is your office?

Accepted Answer

Our office is at 4506 Al Imam Saud Bin Faisal Road in the Al Sahafah District of Riyadh, Saudi Arabia.

If you’re looking for cars, you won’t find them here. This is just where the humans behind invygo operate. Our cars are sourced and delivered by our partner dealerships located all over Riyadh, Jeddah, and Dammam.

Question 26

How can we contact you?

Accepted Answer

You can contact our support team any time by opening the invygo app and clicking on the 'contact us' tab in your profile section.

You can also email us at: support@invygo.com from Sunday – Thursday, 9:00 AM - 6:00 PM.

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